Andy Jassy’s crusade against Amazon bureaucracy has resulted in advanced line complaints and 450 process changes and count

Speaking at the Amazon conference for third-party sellers this week, Jassy noted that the electronic commerce giant created an “pseudonym e-mail of bureaucracy” so that employees report slow processes and unnecessary rules. In the past year, the de facto tip line has received more than 1,500 reports, said Jassy, ​​according to the Amazon annual conference for third -party sellers of Seattle reported by CNBCAnd he said that the company had changed around 455 processes thanks to the effort.

Towards the end of the Jeff Bezos era, Amazon has widened its operations in increasingly varied categories of products such as health care and physical retail, with an increasingly giant workforce, absorbing a lot of bureaucracy along the way. But shortly after Jassy took the bar, Amazon’s actions fell, reaching a hollow of about $ 84 per share around 2022, against $ 230 per share today. After admitting that the company was subject to “over-construct” during the pandemic, Jassy changed speed.

Since then, in part in response to the concerns of Wall Street, the Amazon CEO has installed more flat leadership structures and a higher number of workers per manager. While the last years of Bezos as CEOs have been defined by the extent of Amazon’s offers, Jassy now aligns the company with a previous heritage of Bezos, the mentality of the “Day 1”, which encourages thought centered on customers and daring innovation, as if every day was the first in Amazon’s history.

The latest Tipline de Jassy project and his return to a “day 1” mentality aim to approach what he calls the hidden bureaucracy.

“I would say that bureaucracy is really an anathema for startups and entrepreneurial organizations,” said Jassy. “As you widen, it is really easy to accumulate bureaucracy – a lot of bureaucracy that you may not see.”

A spokesperson for Amazon did not immediately respond to FortuneComment request.

Jassy took the Amazon bar of the founder Jeff Bezos in 2021, and under his direction, Amazon dismissed more than 27,000 company employees. It is also reduced in certain projects in the Bezos era, such as its retail foray with Amazon Books, its efforts to put Alexa devices in offices and its Amazon Drive online file storage product.

The CEO also raised his expectations for the remaining employees. In January, Amazon instituted a five -day policy, a change compared to previous years when managers had the last word on remote work. In June, the Amazon boss published a service note predicting that progress in AI will lead to “efficiency gains” and an even smaller workforce.

Jassy is the latest executive modifying the tone of growth technology at all costs to efficiency and profitability, an effort that undoubtedly started with the meta-PDG Mark Zuckerberg and its “year of efficiency” of 2023. Google, Microsoft and Salesforce have all reduced thousands of jobs in recent years.

Over the past five years, Amazon shares have increased by more than 50%, but employees have complained about its recent messages. Internally, some saw the Memo of Jassy de June aa as a blow to the morale of the employees and deplored the tone of the message of the CEO which seemed to suggest that they are consumable, Initiate of Business reported.

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