Nancy Mace reaches his wagon at the controversy hertz ai-scanner

The Hertz car rental giant is hotly hot, after customers have left the woodwork to complain that the newly established IA scanners of the company invoice scandalous costs on minor problems. Now the system would have the attention of one of the most intelligent members of the congress.

The company recently deployed scanners as part of a partnership with the Israeli company Uveye, whose products were initially developed as an internal safety device – designed to detect firearms and bombs. Its leaders finally decided to make money by scanning cars. Uveye’s product is described as an “IA -led inspection technology” and is designed to assess returned cars for damage.

According to the New York Post, “dozens” of Hertz clients complained about the company’s AI scanners, who said they have sent huge invoices for scratches and minor scratches. On Reddit, the scanners also had a lot of hatred.

The disc recently interviewed an Hertz client who said he was billed $ 440 for minor scratch on the tire center. When the customer tried to join a human, he said that he was faced with a complicated and not clear system for the filing of a complaint. The written point of sale, of the client test:

When he returned the car, he did it with a 1 inch scratch on the driver’s rear wheel. Patrick says that it was alerted to “minutes” damage after depositing the VW, and with it, the costs for imperfections: $ 250 for repair, $ 125 for treatment and $ 65 other administrative costs. It is $ 440 all in all, for a rash on a single wheel.

Now, so much animosity has built against the automated system of the rental giant that the curiosity of the congress has settled on the company in the improbable form of the American representative Nancy Mace (R-South Carolina). The post writes that Mace, who is best known for his disarticulated opinions on immigrants, liberals and the LGBTQ community, sent a letter to the CEO of Hertz, Gil West, this week, asking for clarification on the use of the company’s AI. The exact content of the letter is not clear, although the message writes the following question of Mace’s investigation:

The representative Nancy Mace, who presides over the chamber subcommittee on cybersecurity, information technologies and government innovation, asked Hertz CEO, Gil West, to provide her office with a “better understanding” of “the experience of the company as an early adopting of AI digitization technology”, according to the letter obtained by post. The MP for Southern Carolina asked how IA scanners “can have an impact on” work as a supplier of the federal government “of Hertz”.

Gizmodo contacted Mace and Hertz’s office to comment. In a statement previously shared with the post, Hertz vaguely defended the new system: “The vast majority of rentals are without incident. When damage occurs, our goal is to improve the rental experience by providing greater transparency, precision and speed to the process. ”

Mace is clearly an imperfect vector to probe this problem. She recently boasted of obtaining infrastructure financing against which she voted in 2021, so do not wait much from the deputy. But now that Hertz’s practices have received a high-level opinion, perhaps a legislator who is a serious person will intervene and examine the situation.